Fr Robert Ballecer, SJ I am having an issue that neither I nor t-mobile have been able to remedy

[G+_James Hughes]

Fr. Robert Ballecer, SJ I am having an issue that neither I nor t-mobile have been able to remedy.

I bought a Note 8 at the end of December and thought all was fine. Well it turns out that there is something horribly wrong with the cellular data (see attached screen capture of speed test). On wifi everything works great. On cellular data I can barely use the phone. I wouldn't have noticed except that I went to a conference in Silicon Valley at the beginning of January and was outside of my known wifi signals.

I've googled the issue and T-mobile is looking into it. So far this is what I've done:

- T-mobile verified the account (all green lights, no restrictions)

- Replace the sim card

- Factory reset the phone

- Replaced the phone (yes, we thought it had to be a defective phone).

 

The screen shot is from the second phone. I don't think that I've gotten two lemons in a row. Also it's not the signal where I'm at because my Note 4 works great in the area.

 

Any thoughts or input would be appreciated.

[G+_Travis Hershberger]

How many people were at this conference? If it was CES, then the local towers were just severely overloaded. I'm not sure how many devices each TMobile tower can support with good bandwidth, but it's not a lot.

[G+_Travis Hershberger]

Are you setting this sort of speed all the time?

[G+_James Hughes]

Travis Hershberger I was in Silicon Valley (San Jose) not Las Vegas (lol). I get the fast wifi at work, they have a 10gig pipe. Problem is they block some sites. The conference was about Cyber Security at the Cisco campus (I'm a high school teacher) and there were probably a couple hundred people in attendance. I first noticed the issue at the hotel (Crown Plaza) when I received the notice that I wasn't registered on the network.

 

I thought it was a defective antenna but what are the odds of two of them having the same issue, one from a t-mobile store and another directly from t-mobile.

[G+_J Miller]

I would do more testing in different areas.

[G+_Akira Yamanita]

I would just go to a T-Mobile store. They can try your SIM in another phone and another SIM in your phone. Also, the stores are placed where the connectivity is good, so you can rule that out as an issue and do side-by-side comparisons.

[G+_James Hughes]

Akira Yamanita already tried that.

[G+_Akira Yamanita]

James Hughes What were the results? If they use one of their SIMs in your device, do they get normal speeds? If so, it sounds like a cap on your account, despite what they said about the account status.

[G+_Ben Reese]

I'd have another T-Mobile user nearby test also. I don't think it needs to be the same device, but just to rule out the network issues.

 

I'm a Sprint user and just got my Note 8. The places I had signal issues with my HTC 10 are the same places I have issues with my Note and the same places my wife had issues.

 

Also, test multiple places not just one. Network Cell Info should tell you where the nearest towers are and which one you're connected to. https://play.google.com/store/apps/details?id=com.wilysis.cellinfolite

 

I haven't used it for a while, but I think Open Signal is the one I've used that gives a crowdsourced average speed test for a given area. Perhaps that would shed more insight into T-Mobile's network in that area.

https://play.google.com/store/apps/details?id=com.staircase3.opensignal

 

Good luck!

[G+_James Hughes]

Ben Reese I've been with T-Mobile for over a decade and just upgraded from a note 4. My wife has an S6 that has no issues. I know where the bad areas are and honestly there are only a couple in the area probably due to the terrain (hills). I called T-Mobile again tonight to get the ball rolling again. We made a few changes and it seems that at least Youtube and Netflix are starting to work somewhat. But the speed tests are still really bad.

[G+_Steven Werds]

PS the "NEW" phone you just GOT is a USED refurbished phone that someone else had a problem with before, they get those returned phones do a quick check and I mean quick and send it back out to the next customer. The ones in the store are brand new. REPLACEMENT PHONES are Refurbished. So that second phone is more likely defective than the first one that you got from the store.