G+_Jeremy Woodruff Posted July 30, 2015 Share Posted July 30, 2015 I just recently purchased this Nexus 6 directly from Motorola and I received it with defective WiFi. I cannot stream videos on WiFi or do anything else that is remotely heavy. It took me a couple weeks to verify it really was the phone and not my work WiFi since my home WiFi was still being completed. In that time I have found that the display is also detaching from the rest of the phone. For the last week I have been trying to my phone replaced. Motorola was supposed to call me about it, but I didn't hear from them so I had to contact them again. My issue is with their "premium fee". They want me to spend $25 to get my phone replaced I a timely manner. Otherwise I have to wait for the defective phone to ship to them and however long it takes for them to ship me a new one. I am demanding they waive the fee and send me the new phone that I have already paid for as soon as possible. Is this out of line? I feel like I am being punished for buying s Motorola! Link to comment Share on other sites More sharing options...
G+_James Zebedee Posted July 30, 2015 Share Posted July 30, 2015 Yep, they should organise a local swap for it. If that's not possible then they need to waive expedited fee. Link to comment Share on other sites More sharing options...
G+_Michael Atkinson Posted July 30, 2015 Share Posted July 30, 2015 I feel your pain. THIS is the reason I won't buy anything expensive online. People ask, "Why do we need brick and mortar stores when there is online"? This is why. I like to buy things in person, with a place close to bring them back to immediately. None of this wait weeks or months nonsense. Link to comment Share on other sites More sharing options...
G+_Jeremy Woodruff Posted July 30, 2015 Author Share Posted July 30, 2015 Richard Harkness you had to return the device within 2 weeks to get your money back. I would certainly have taken that option if I could. Link to comment Share on other sites More sharing options...
G+_Jeff Brand Posted July 30, 2015 Share Posted July 30, 2015 Just make sure they replace NEW with NEW, not a refurb.. Link to comment Share on other sites More sharing options...
G+_Pradyumn Vij Posted July 30, 2015 Share Posted July 30, 2015 Michael Atkinson lol this still happens with brick and mortar stores, I had a back and forth over a motherboard, same over a pair of headphones. In my experience I have saved $1000's of dollars and bought things before they were available months before they were available locally. Link to comment Share on other sites More sharing options...
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