G+_Nicholas Mattis Posted April 20, 2016 Share Posted April 20, 2016 Hey everyone, so I ordered a list of parts from Ready to Fly quads almost 3 weeks ago. I'm getting a little worried about my order because it just says processing on the website and I sent an email out with no response. I was hoping to see what type of experience other people have had who have ordered from there? Link to comment Share on other sites More sharing options...
G+_Armando Perez Posted April 20, 2016 Share Posted April 20, 2016 I believe Father Robert stated in a recent KH that this company has issues with delivering merchandise. Link to comment Share on other sites More sharing options...
G+_Nicholas Mattis Posted April 20, 2016 Author Share Posted April 20, 2016 Great, I haven't watched the last couple KHs. I already disputed the charge so I can get my money back and order from a reputable place. Thanks though. Link to comment Share on other sites More sharing options...
G+_rob bennett Posted April 20, 2016 Share Posted April 20, 2016 It comes either really fast or over a month from rtf . I've had nothing but flgood experiences but many have been frustrated. Then again I had to wait 2 months for my taranus from banggood. Link to comment Share on other sites More sharing options...
G+_Armando Perez Posted April 20, 2016 Share Posted April 20, 2016 Check episode KH 201_Powering LED's, @ approx 48:26 on the video. Father addresses RTF and delivery issues. Link to comment Share on other sites More sharing options...
G+_Black Merc Posted April 20, 2016 Share Posted April 20, 2016 Rtfquads just got swamped by all the mentions Father Robert did on the show. The perfect storm hit this small biz, and now they are just doing good to tread water. Give them a break... they are probably chugging antacids trying to get to all the orders. Link to comment Share on other sites More sharing options...
G+_Nicholas Mattis Posted April 20, 2016 Author Share Posted April 20, 2016 I understand that it is a small business Black Merc, I know that. My problem is the lack of communication. If I am a paying customer I deserve at least an email response saying that they are flooded with orders and are behind. I should not have to hear other people vouching for the company. This isn't being unreasonable or anything if you are going to have a website and sell a product customer service is a must in whatever form. Leaving your customers out to dry is not acceptable. I'm all for ordering from small companies/individuals I was a seller on ebay for a while. I just think it needs to stop being used as an excuse for lack of proper business etiquette. Link to comment Share on other sites More sharing options...
G+_Fr. Robert Ballecer, SJ Posted April 20, 2016 Share Posted April 20, 2016 Totally get it... I do feel back b/c KH kinda swamped Paul with orders... My bad all around. :( Link to comment Share on other sites More sharing options...
G+_Nicholas Mattis Posted April 20, 2016 Author Share Posted April 20, 2016 Fr. Robert Ballecer, SJ It's perfectly okay, I love the show and fully trust your recommendations and insights on this stuff. Part of it is the lack of communication and the other part to be completely honest is a little bit of impatience on my part. I received my controller, batteries, etc from amazon weeks ago. So I just want to get up in the air. I'm sure in normal situations RTFquads is a great place to get gear from. I've just been burned by a couple of purchases from small businesses like this before and would rather be safe than sorry. Link to comment Share on other sites More sharing options...
G+_Nicholas Mattis Posted April 20, 2016 Author Share Posted April 20, 2016 Thanks for the info +Wayne Hobbins. I also just wanted to clarify that when I said I would be ordering from a more reputable source I didn't mean to imply anything about the character of RTFquads or Paul I just meant it in the sense of on time orders and quick turn around. Link to comment Share on other sites More sharing options...
G+_Black Merc Posted April 20, 2016 Share Posted April 20, 2016 Nicholas Mattis I don't disagree... business etiquette and all, but (try his place) we all just put him in the 'funny farm'. Did he stand a chance against the mighty power of THE TWIT ARMY? He probably only hoped for a modest income... to help feed his own hobby in the first place. He was not ready or maybe even capable to take on such a grand army such as us. Link to comment Share on other sites More sharing options...
G+_Nicholas Mattis Posted April 20, 2016 Author Share Posted April 20, 2016 Black Merc haha you have a point. I also clarified part of my stance in my previous comment so I hope that it clears up my stance on the subject. I just really want to get up in the air. Link to comment Share on other sites More sharing options...
G+_Rob Yesta Posted April 21, 2016 Share Posted April 21, 2016 Paul had posted in a RC forum that he had building issues. he did answer some people but my order was March 2nd and 2 weeks since I e-mailed with no response. Luckily it was a small order and I could work around the parts I needed to finish my 160. Link to comment Share on other sites More sharing options...
G+_Armando Perez Posted April 21, 2016 Share Posted April 21, 2016 As they attempt to stay afloat, RTF in fairness to all their customers should post a disclaimer on their website that orders may take x amount of weeks to be delivered. Link to comment Share on other sites More sharing options...
G+_Rob Yesta Posted April 21, 2016 Share Posted April 21, 2016 Paul's note from March 2nd on another site Hello. Sorry for the delay. We had a sudden collapse of the ceiling in the work area that put us behind. We have expedited workers to get everything repaired, but it has taken longer than expected. unfortunately during the rapid installed electrical wire got mixed up and fused together causing more delay . We sincerely apologize for the delay, and that you have been caught up in the mix up . We are now continuing to work hard to pick up parts. Again very sorry for unreturned emails the email team could not get to the computer with all of the information so they can respond to the questions answer. We fell about a week or two behind but we have hired more people to get caught up. Sorry for anyone who has gotten a missing, damaged or wrong order. I know It might feel like we have not responded. Please just give us some more time to answers get catched up on all the the emails . again , we are very sorry and will continue to fight and keep on pressing ot your order. The shipping team as got most order to ship in under 24 hours. all ESC order ship in less then 12. We are also keeping the emails teams open until they can not stay anymore. it will only be a matter of time until we answer your mail, and get you back in the air. we will not stop until that happens . please email witespy@hotmail.com again if you feel like too much time has passed. this is not a support thread we watch . We will get you a replacement for the damage or missing items . we do care about everyone . keep flying. We have been here from 2013, and stay here working for everyone for a long as it takes to get everyone there correct parts Link to comment Share on other sites More sharing options...
G+_Jeff Brand Posted April 22, 2016 Share Posted April 22, 2016 Communication is key. A note detailing all of those issues posted tp their site around 3/6 or so would have saved 1.5 months of customer grumbling and chargebacks. Link to comment Share on other sites More sharing options...
G+_Charles Anderson Posted April 29, 2016 Share Posted April 29, 2016 I ordered a KH250 kit on 3/8, never received it, never heard back when I emailed them. Just started the paypal dispute today. Link to comment Share on other sites More sharing options...
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