Fellow geeks, just finished an unbelievable conversation concerning extended warranties on our dr...

[G+_Rud Dog]

Fellow geeks, just finished an unbelievable conversation concerning extended warranties on our dryer.

 

We purchase the original extended warranty for our dryer.

When it expired we purchased the same warranty for the exact same dryer.

 

The dryer had a problem this week so called and reported the problem ready to setup an appointment for a service call.

 

We informed them how we had the same problem before, under the original extended warranty, she responded in that case due to it being worked-on under the previous warranty that the new warranty did not cover the problem and no service call could be made.

 

Problem: It only drys under timed dry setting, all other settings do not function.

 

Whirlpool

Service contract warranty division.

Service company: J&H Appliance <---same company subcontracted by Whirlpool under both warranties.

 

The conversation was with Whirlpool, not J&H Appliance

 

Steam coming out my ears!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[G+_Joe Valasko]

Sounds to me like in least a full refund of extended warranty purchase should be made. I bet it does not state in the extended warranty paperwork that previous repairs were not covered or eligible for warranty. What a horrible statement Whirlpool is making about warranty work. A lawyer could have loads of fun with this kind of denial of claim. Bad faith on the part of Whirlpool as a minimum.

[G+_Shooter_FPV (Shooter_FP]

Call them back and tell them it's a new issue... don't mention that you just renewed the warranty, let them just know you have the extended warranty, have them treat it as a new claim...

[G+_Black Merc]

Sounds like its time find a different maker.

[G+_Jason Brown]

I'm the last person to suggest this normally, but try posting something to them on Twitter. Companies seem to be more receptive to public shaming than they used to be.

[G+_Rud Dog]

Ken Jancef Apparently for this particular part of their business they keep records on all service calls and when they pull up our warranty they see the original denied request.

[G+_Shooter_FPV (Shooter_FP]

Aw man... that stinks...

[G+_Rud Dog]

Ken Jancef I know, right?

[G+_Ben Reese]

Meh, I'd still call them back. When you get the "sorry, we can't help you", respond with "that's fine, connect me with someone who can..." Usually gets "that's the policy, it can't be changed... Yada Yada Yada..."

 

Keep climbing the chain until you get the right service. Their extended warranty should cover their repairs. And if you get nowhere with that, demand a full refund of the extended warranty, post on social media, and buy the $35 part to repair it yourself.

[G+_Ben Reese]

In the call center, managers probably get paid $20/hr and phone agents $12/hr. Eventually they realize it's cheaper to give you want you want than to tell you they can't for 2 hours.

[G+_Black Merc]

You know that 'this call may be recorded for training purposes', well make sure it's recorded! And when they give you the run-around, post it online as Jason Brown suggest. Enough people post the b.s. treatment, things will change.

[G+_J Miller]

These companies try to find a way to get out of any claim. I believe most of the time, they are a waste of money.

[G+_Ben Reese]

BTW, I use Boldbeast to record calls. Takes some testing to get the settings right and mine only works right on Bluetooth, but great to have when you want/need it.

[G+_Golden Retriever]

Never buy extended warranties

[G+_Shooter_FPV (Shooter_FP]

I guess what I have a problem understanding is that your original issue was covered under warranty... and you purchased an extension to that warranty, so it seems that at no time the dryer wasn't covered, and the second issue happened when it was STILL under SOME KIND of warranty... I just don't get it...

[G+_Rud Dog]

Ken Jancef Spoke with my wife and she is looking through the paper work on your question. One thing is for sure on our case as it stands now the representative stated it was and get this "it was a pre-existing condition". Another tidbit the insuring company is AIG and when I heard that my mind went back to the financial melt down a while back.