G+_Rud Dog Posted February 22, 2018 Share Posted February 22, 2018 Allow me to elaborate as to my wanting to buy the Synology router. For a very long time, the wireless portion of my router has dropped users from the connection. It also has a history of just plain rebooting for no apparent reason. Well, recently I spotted an unknown device, iPhone, on my network so I blocked it using the mac address feature on the Asus RT-AC87u router. Well after some time my wife's phone reported to her she was over her data limit. This never happens as we select the setting to use Wifi instead of cellular service whenever possible. Opened up the router web interface and could see the blocked device as it had a red circle next to it. Also, it clearly stated it was an Apple device. Further comparisons using the MAC address found it to be my wife's Andriod phone the Nexus 6P. Unblocked the device after carefully comparing, again, the MAC address listed in my web browser and the address in the phone. Tried all day to connect the phone to my wifi network and no go failed at every step. Got online with Google's project fi and they really went the extra mile trying to figure out why this was happening. The final suggestion was to reset the phone to its original settings. This was scary for more than reason first off the cost to back up the phone via cellular service is unknown not to mention have never done it before. Can't imagine finding everything gone after resetting the phone. The old "oh crap that blank was on the phone". The odd part is we purchased two Nexus 6Ps at the same time and my phone has no problems what so ever. I did a reset to factory settings but was surprised the passwords and other settings were still intact. When I say settings, not the router password and username that was redone when it came back online. The passwords for the wireless logins, however, were still there. I have two final things to try one is to find and run a hardware reset on the router. The second it to reset the phone to factory settings. Ho hum. All I want to do is own technology not spend my days trouble shooting it. Link to comment Share on other sites More sharing options...
G+_Ben Reese Posted February 22, 2018 Share Posted February 22, 2018 My 2¢: If you want to buy a Synology router, go for it. I would do a reset on the router before the phone. Router should be WAY easier to set back up. And if you think you've found a rogue device on your network, it's better to change the password than try blocking the device. If there's someone on your WiFi that shouldn't be, you have to assume they have your password. Devices are identified on the network by their MAC ID. I don't know why your router would identify a Nexus as an iPhone since that should be a pretty simple task for them, but who knows... So, I'd probably start with a router reboot (and probably a modem reboot at the same time just so it's done). Make sure the Nexus has completely "forgotten" your WiFi connection, reboot the phone (for good measure), and attempt a connection again. If it still won't connect and you've verified that the MAC isn't being blocked on the router, try a factory reset on the router. Good luck though! Misbehaving electronics can be a pain. Link to comment Share on other sites More sharing options...
G+_Rud Dog Posted February 22, 2018 Author Share Posted February 22, 2018 Ben Reese If there is an unknown device found on your network assume they have hacked your router, solid point. WIll have to do a hardware reset on the router when the household will cry out the least. Then it is the phones turn. Time will tell. Doing a soft reset, returning the factory settings on the router did nothing. Link to comment Share on other sites More sharing options...
G+_Paul Hutchinson Posted February 22, 2018 Share Posted February 22, 2018 Rud Dog Ben did not say "assume they have hacked your router", he said "assume they have your password". There is a very big difference there, if they got your WiFi password all you need to do is change your WiFi password. If they hacked your router you need to do other stuff (e.g. firmware update, change admin password) and then also change your WiFi password. Link to comment Share on other sites More sharing options...
G+_Rud Dog Posted February 22, 2018 Author Share Posted February 22, 2018 Paul Hutchinson sorry I did not make clear I understood Ben's point of view. Thank you for driving it home can never get enough input and this community comes to my rescue more time then not. Link to comment Share on other sites More sharing options...
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