G+_tptwk Posted August 20, 2015 Share Posted August 20, 2015 Fr. Robert, I brought my 6 year old PC back to life with a new SSD (your recommendation awhile back) and Windows 10 install. It runs better than ever.However, now the system does not recognize my DVD drive since the win 10 upgrade. It will not load a DVD and it isn't even seen in explorer. I called the manufacturer and they said it was a Windows issue and to call Microsoft and gladly gave me their phone number. 3 disconnects later from 3 different overseas techs, they told me it is the DVD manufactures responsibility (LG) and told me to call them. They gave me a number that didn't work. I have the original driver disk but I can't run it without the DVD player. It's not the end of the world but I do use it from time to time. Any suggestions? Did the drive coincidentally die? Should I just replace the drive? Link to comment Share on other sites More sharing options...
G+_Brian Moses Posted August 20, 2015 Share Posted August 20, 2015 Can you see the dvd drive in the bios? Link to comment Share on other sites More sharing options...
G+_tptwk Posted August 21, 2015 Author Share Posted August 21, 2015 Not sure how to do that Link to comment Share on other sites More sharing options...
G+_Brian Moses Posted August 21, 2015 Share Posted August 21, 2015 http://www.pcworld.com/article/241032/how_to_enter_your_pcs_bios.html Link to comment Share on other sites More sharing options...
G+_Ben Reese Posted August 21, 2015 Share Posted August 21, 2015 I'm sure BIOS is detecting the drive fine if it just stopped working after an OS upgrade. Definitely check device manager, but I'm guessing it will require drivers. Which is odd, since most optical drives are just plug n play. The manufacturer might have some drives available and Windows 7 or 8 drivers should work even if they say the OS isn't supported. Another issue I've seen is that the OS detects the drive just fine, but the drive letter mounts get messed up somehow. If it's showing in Device Manager, check Disk Management to see if the drive is showing there. It might just need to be mounted to a drive letter. And one other thing to check on is your view of drives in Computer. By default it might be hiding empty drives - which could include your DVD drive if there's no disk in... Good luck! Link to comment Share on other sites More sharing options...
G+_tptwk Posted August 21, 2015 Author Share Posted August 21, 2015 Brian Moses I believe I do see it in the bios. It seems like a model number on the SATA 2? The HD on SATA 1? Link to comment Share on other sites More sharing options...
G+_tptwk Posted August 21, 2015 Author Share Posted August 21, 2015 Wayne Hobbins I did download VLC. I rebooted and nothing changed. Link to comment Share on other sites More sharing options...
G+_tptwk Posted August 21, 2015 Author Share Posted August 21, 2015 Here are the drivers offered from the manufactures site. Windows 7is the latest drivers -Chipset Driver -Audio Driver -Video Driver -LAN Driver Link to comment Share on other sites More sharing options...
G+_Ben Reese Posted August 21, 2015 Share Posted August 21, 2015 Wayne Hobbins?, VLC may have been a good test for you too, but it sounds like you've got yours working. tptwk?, I'd definitely check Device Manager (on Win 10, right-click the start button and Device Manager will be an option). DVD/CD-ROM drives will be toward the top of the list. Link to comment Share on other sites More sharing options...
G+_tptwk Posted August 22, 2015 Author Share Posted August 22, 2015 I see it in the bios but not in device manager Link to comment Share on other sites More sharing options...
G+_Ben Reese Posted August 23, 2015 Share Posted August 23, 2015 Yeah, if it's not showing in Device Manager at all, you may be out of luck... Did you change anything in BIOS when you installed Win 10? How about power to the drive? Can you hear it spin and does it eject when you press the button on the front? But if you say it's in BIOS and not in Device Manager then it shouldn't be a connection or power issue. How does this drive connect? IDE or SATA? Again, either should just work in Windows (I'm using an 7+ yo DVD burner with Server 2016 TP (Win 10). In Device Manager, a drive that isn't completely installed may appear one if two places in the tree: under the drives branch or under Unknown. Also, if you have other things without drivers that could cause issues as well (I.E chipset drivers). Link to comment Share on other sites More sharing options...
G+_tptwk Posted August 23, 2015 Author Share Posted August 23, 2015 I did not change anything in the bios. I do have power to the drive. When I put in a disk the LED lights up but I do not hear any spinning nor do I see anything on the monitor. The tray works fine when I push the open button. It is a SATA drive and I did check the connections. I even tried a different DVD drive with the same results. I have a screen shot of my devices but can't figure out how to add it to this post. Should I reinstall the chipset driver? I really don't want to take the chance of making things worse as the rest of the computer works fine. I am ready to just sign it off as dead. I rarely use the drive but thought it shouldn't work after an upgrade. Thanks for the help Ben and Wayne Link to comment Share on other sites More sharing options...
G+_Ben Reese Posted August 24, 2015 Share Posted August 24, 2015 I can't think of any reason a SATA drive wouldn't be recognized in Win 10. Have you googled the drive model to see if others are having problems with Win 10? I probably wouldn't reinstall chipset drivers unless you just happen to have something newer from the motherboard manufacturer. The PC is 6 yo? I assume the SATA ports are on the motherboard and not an expansion card (like a RAID card). I'm pretty much at a loss now and would just blame it on Windows 10 lol. I gave up on Win 10 on my wife's laptop after I couldn't get the touchpad to work then went back to 7 (might try again later). Link to comment Share on other sites More sharing options...
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