Hello everyone My name is AJ and I have question i need your help with

[G+_Abdullah AlJassim]

Hello everyone My name is AJ and I have question i need your help with.

 

I'm using Synology products for the past 5 years and I love them. However during a moving to new home one of my Synology NAS DS2411+(12 drive bay nas) had a one drive failure then had a volume crash issue.

Now my question is how can i recover my data from the 11 hard drive that were installed on the Synology DS2411+ NAS.

for your knowledge i asked help from Synology and they weren't able to help me and told find a place where they can recover data from hard disks and I tried to do it my self with two Startech.com 8 bay devices and connected them to my windows PC, however both data recovery software i use to recover the data aren't helping (NAS data recovery & UFS explorer professional recovery) both can't handle the 11 drives.

 

So is there better and easy way to recover my data from Synology NAS 11 hard drives?

 

Thank you for your time

[G+_Ben Reese]

Did you have at least one drive redundancy setup? Seems a little odd that the whole thing would crash from one drive loss, but I guess it's not outside the realm of possibilities. I'd almost think you've got another drive going bad too. If that's the case, Spinrite might be able to revive the drives just enough to work.

[G+_David Wiggins]

It's possible something like SpinRite may be able to work some magic on the drive that failed long enough to put it in the NAS, recovery the volume, then replace the drive. I've had that to work on a Seagate 4 drive NAS and larger freeNAS build. Whatever you do, don't get rid of it try to format(I once lost a nearly full 3TB volume that way) the"dead" drive. Deep data recovery may be able to use it to recover the volume. Good luck.

[G+_Brian Moses]

I recently used PhotoRec to recover data on a drive that Spinrite couldn't fix. It can recover most file formats ... not just jpg's.

cgsecurity.org - File Formats Recovered By PhotoRec - CGSecurity

[G+_Ben Reese]

I have a hard time recommending any data recovery software like Easeus since Synology uses a RAID system. In order for that to work, you'd need a desktop capable of handling the 11 or 12 disks. I've been thinking of making a video on it, but I've played with disconnecting drives in a virtual environment (running XPenology) and it has always recovered. I think the most I've tried with so far is 5 disks though.

 

I assume Synology will start up even if it's not recognizing the drive groups and volumes... Does it say what disks it's having trouble with? I'd probably start spinriting drives as a last resort since it will probably take a long time depending on the size of each disk. If Synology tells what drives it doesn't like, I'd start there.

 

Good luck!