#ComputerRepair #Problem

[G+_Greg Fultz]

#ComputerRepair #Problem

 

So I have this HP Aio machine I've been working on it for a few days now getting nowhere here's the problem...

 

Won't load safe mode can't use system restore it fails can't refresh windows drive is locked it will boot into windows the welcome/login screen appears put in password it and it starts to go into windows but it stays black but I can move the cursor and I can hit Ctrl alt delete and select task manager and it will come up and I can then go to file...new task and try various methods basically I can run anything at this point I do notice the CPU is running at a constant 100% so the system is slowed down but I can't bring up the desktop for nothing. 

 

Any suggestions? 

 

I've watched a dozen different videos read a ton of articles for similar problems but nothing for this specific issue.

 

I've thought about display issues but it's got a integrated graphics chip it's like something is loaded as it loads windows and gets stalled blocking shell from loading.

 

I'm standing by....

[G+_John Sullivan]

I would boot the computer with a Windows Recovery disk. If you don't have one, you should still be able to download one from Microsoft. (it's not a full Windows install disk, it just has the recovery tools) Or if you have a Windows 7 install disk, you can boot from that.

There are a number of tools on the disk that you can try. Here's one of many articles:

bleepingcomputer.com - How to use the Windows 7 System Recovery Environment Command Prompt

[G+_John Sullivan]

p.s. The problem is probably a video driver that is corrupted and Windows can't load it. Windows starts by loading a built in basic driver, then will load an advanced video driver later. If that does not work, you get stuck at a black screen, even though some basic functions (mouse cursor, etc.) work.You can try using Windows Restore (on the Recovery DVD) to go back to an earlier version.

[G+_Greg Fultz]

restore won't work either and i can get to everything even start the browser and surf the internet via the task manager so it cant be a video problem

 

[G+_John Sullivan]

Greg Fultz If you re-read my second message, I said it sounds like a video driver problem, not a video problem. Your video chip is working correctly, it sounds like it's working with a basic Windows driver, (the software that tells the video chip what to do) not whatever upgraded driver might have been installed later.

You said restore doesn't work, but did you try it after booting from a repair DVD?

[G+_Ben Reese]

I'd actually suspect a bad drive. Steve Gibson's Spinrite would probably help it out, but if so it's probably time to replace the drive.

 

If it's Windows 10, you can download the ISO from Microsoft directly and put it on a thumbdrive for clean install on a new drive - or your current drive if you want to give that a shot. Drivers are usually a problem, but HP should have a repository of all the drivers you need on one page.

[G+_Eric Boyle]

I have seen this a lot as a computer tech. We usually login with a different account. Most the time, but not all the time. It's a profile error. If you have an admin account or guest acvount, try logging in with that. If it works you can rename the bad profile restart and try logging in again.

[G+_Greg Fultz]

Eric Boyle thats what I normally try as well i haven't tried the guest acct but i did try to create a new account but it gave me the class not registered error pointing to explorer

 

Ben Reese Win8 and yea I have spinrite i'm gonna test the drive next with it and try to swap out drivers.

 

cosmic Ray haven't tried the recovery disc yet but that's my next step after checking drivers

 

thanks for the suggestions i really just wanna find a solution for this without the nuke and pave.

[G+_Shooter_FPV (Shooter_FP]

Sounds like something got corrupt... video driver, or even Windows system files. If you don't want to nuke it, you can always buy another hard drive, reinstall the OS, then copy your data over. It's not that much removed from nuking it, but if the problem turns out to be a hard drive then you'll have fixed that issue anyway...

[G+_John Sullivan]

Greg Fultz Windows Restore is not a nuke and pave, it just restores the computer to an earlier data. I know you said it won't work from your regular bootup, that's why I suggested trying it from a recovery disk. I'm not suggesting to reinstall Windows (yet), just boot from a recovery disk, run the tools that I mentioned and try System Restore from there.

[G+_Spudz Productions]

grc.com - GRC | Hard drive data recovery software

[G+_Greg Fultz]

Ending up with the Nuke/Pave as the only option I tried everything under the sun and all suggestions listed. thanks everyone that replied maybe I'll figure it out the next time i see it because I'm sure i"ll see it again. Cheers!